Field Service Policy

TERMS and CONDITIONS

The best situation for start up and/or maintenance of your Apex system is to have a qualified member of our staff visit your location.

All field service is performed only on Apex Systems and must be confirmed by a prior written purchase order.

Labor rate will include the designated personnel’s time and food and are subject to change.  Current rates can be verified with our Service Department.  Charges for transportation, lodging, Visas, travel documents, spare parts, etc., are additional.

We usually recommend that you procure all items locally.  However, we can arrange to pre-pay and invoice you for these items.  Please coordinate with our Service Department on the preferred method.

Expenses for extra hours and extra days can be avoided through control of delays beyond the control or anticipation of our company.

We assume that at the time of a field service call, the electrical and mechanical operation of the system to be worked on is in accordance with the original factory specification, including all guarding.

If the condition is found to be contrary, our designated personnel will notify you.  The responsibilities and consequences as a result of any changes are your company’s, thus, the possibility may arise that additional time and material expenses may be necessary to accomplish the specific task as confirmed.  We will review the existing system and determine the feasibility and necessary direction suitable to the appointed work order.  Should we choose not to perform any work due to the condition of the system or inability to mutually agree upon the direction of the work, all labor and expenses incurred to that point will be fully compensated by your company.

Our Field Service Policy Glossary is conveniently arranged in alphabetical order.  Unless rescinded in writing, all of the work performed will be under these Terms and Conditions and in harmony with the current price schedule at the time the work is instituted.

We consider the field service acceptable and complete upon your affixed signature on our Service Work Order Form.

Thank you for working with us to install and/or service your Apex Engineered System.

FIELD SERVICE POLICY GLOSSARY

TRANSPORTATION

FIELD SERVICE CHARGES